Building redundancy into your communications plan

What happens if your T1 or Fiber connection goes down?  Have you thought of an alternate number to route your important inbound customer calls to?  Several of our carriers offer a feature that routes your main number and any important 800 numbers to a pre-determined back-up line, cell phone or voice mail in the case of an outage. This is done automatically from the carrier’s switch after they see alarms on your circuit, without you having to call in. This way you won’t miss important customer calls while the problem is being fixed.

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