Archive for Case Studies

Switching to a MPLS VPN network reduced a City Office telecom budget by 30%

Background:

A city in the County of San Diego, CA decided to take a closer look at their Internet and voice costs. The City relies heavily on communication between their 7 fire stations, police department and city offices. Uptime is crucial for 911 call dispatches originating from the main city office.

Problem:

The City wanted to increase efficiency, gaining a more reliable, secure system with a faster response time, while reducing costs. 

Solution:

The City added a fully meshed MPLS VPN Network with a carrier managed network firewall to use with new switches and routers they purchased. Now each location is linked to one another through the carrier’s private cloud network with increased data speeds at each location. For security, public Internet access runs through an active network firewall on the carrier’s switch with a passive network firewall backup in another data center 6 states away. This means there is only one gate to watch for security purposes. By combining VoIP service to run over the private data network, the city was able to cancel old circuits and copper lines and profit from free calls between locations. This solution greatly reduced overall monthly telecom costs and added redundancy. MPLS VPN provides a simplified, scalable managed network with enhanced WAN performance. 

Case Study: An Online Pharmacy builds Redundancy into their network

Background:

An online pharmacy had outages with their provider and wanted to change carriers. They asked us to design a fully redundant system with the new provider that would allow inbound calls from customers to be received in case of T1 failure.

Problem:

If their phones went down, they were unable to service their customers.

Solution:

The new design: 

  1. Dual redundancy with T1 circuits brought in from two different central offices.
  2. Automatic switchover from a downed circuit to the others in case of an outage at any one circuit.
  3. Direct Trunk Overflow: In the event all circuits are down, all inbound calls are automatically forwarded (from the carrier’s switch) to copper back-up lines. These copper lines were ordered from a different local phone company in case the primary provider has a major outage.
  4. If everything is down, the customer can send all calls to cellular phones.
  5. If cellular phones are busy, customers may leave a voice mail.

Net result: The pharmacy was able to receive customer phone calls after a back-hoe dug up the telecom conduit in the street. 

A plumbing company got rid of “remote call forward” fees and lowered costs

Background:

A plumbing company with one large office in based in Kearny Mesa (central San Diego) wanted to advertise in the yellow pages for all the surrounding San Diego County areas. Their thought was to appear local to each community by offering a local area code to their prospective clients. 

Problem:

They originally got numbers from different area codes (760) for Escondido, (619) for San Diego and Chula Vista and (858) for both Poway and Mira Mesa. While it sounded like a good idea, they nearly choked while reviewing their first month’s phone bill. They were not only paying the local phone company a monthly charge to remote call forward the calls to their office, but they also had to pay for the cost of the usage on the hop from the surrounding areas to their office. 

Solution:

Sagewood Group offered the “Expanded Rate Center Solution” which for only $60 a month allowed them numbers from up to 15 different central offices in the County of San Diego, reducing their overall telecommunications cost by half.

A Texas gas station chain consolidates services and gets customers back on the road fast

Background:

A gas station chain own and operates 17 well-known gas station brands in 5 small rural Texas cities. They are focused on quickly getting customers back on the road.

Problem:

The owner felt he was “limping along” with slow DSL. High-Speed business Cable wasn’t available due to many locations being too far away. The company requires constant uptime and reliable connections. A main complaint was losing their Internet connection because it took several days to fix. During this time they were unable to operate their POS system and check customers in & out quickly.

Solution:

A bundled High-speed data pipe for Internet, fax and phone service and the POS. The new dedicated circuit has higher reliability and faster mean time to repair. By bundling all the services, costs were kept in line.

A moving company improves productivity of drivers with new wireless technology

Background:

A moving company wished to “come out of the dark ages” and replace their LMR radio systems and many different cell phones with a new consolidated wireless plan. The owner also requested a better way to keep track of his drivers, deliveries, fuel costs, and time on the road. In addition, he wanted to make the sales process easier on his customers.

Problem:

Dispatch workers and jobs more efficiently, minimize delays and costs with accurate tracking of goods, drivers and trucks, increase on-time delivery and improve customer satisfaction.

Solution:

Sagewood began by replacing the many different handsets with new push-to-talk wireless phones. Dispatch teams now communicate immediately with the drivers to discuss dispatching, routing/re-routing and maintenance, thus leading to productivity gains. Drivers may also record a voice message with just the push of a button regarding status of a pickup or to report a problem while on their route, which is then emailed to dispatch so they may react accordingly. The mobile GPS capability ensures drivers stay on their route. Before the new solution, customers would have to sign several pages of a lengthy contract. The new wireless payment solutions on handsets allow customers to click approval boxes. Credit card payments are collected and tracked in a secure manner right before household items are placed on the truck. This improves cash flow with fast, paperless billing and reduces fraud and charge-backs with real-time authorization. Mangers have the ability to track the location of each truck at any time by logging into their desktop computer and viewing a map. They can also see odometer readings from their trucks, fuel efficiency, GPS coordinates and other fleet data directly from phones used by truck drivers. This information is then passed through a data network to the end user, who can pull reports via the Internet at the terminal or anywhere there is access to an Internet connection.