Emergency Carrier Contacts

If you are experiencing a service issue, we recommend you first contact your provider and open up a trouble ticket with them. Next, call Sagewood Group (858) 385-0001 or email us: [email protected] with your trouble ticket number so we can help escalate the ticket for you.

To expedite opening a trouble ticket with your carrier, the following information is helpful to provide to them:

  1. Your account number or main billing phone number, located on your invoice.
  2. A brief description of your problem
  3. If you have a voice service issue, please provide the following information so your provider can trace the failed call:
    • The phone number called from.
    • The phone number called to.
    • Time of day of call.
    • What happened?  Call dropped, fast busy signal?

The listing below provides customer and technical support numbers for a few of the carriers we represent. Additional resources for each carrier may be found on their individual Carrier Website. 

Click here for a list of electricity outage and emergency hotline numbers.

  Carrier

  Phone

  Email

  AboveNet   Network Ops: (888) 636-2778   [email protected]
  ACC Business   Service: (410) 423-6500   [email protected]
  AccessLine   Customer Service (877) 880-0055   [email protected]
  Access One

  Customer Service (800) 804-8333

  Billing (800) 804-8333 ext 2004

  [email protected]

  [email protected]

  Airband   Technical Support: (866) 843-2263   [email protected]

  [email protected]

  Adigo   Customer Support: (888) 552-3446  
  AireSpring   Customer Support: (888) 389-2899   [email protected]
  AT&T West (CA, NV)

  Repair: (800) 332-1321

  DSL: (877) 722-3755

  IP Customer Care: (888) 613-6330

  AT&T Southwest (TX, AR, MO, OK, KS)   Customer Support: (800) 246-8464
  Bandcon   Customer Support: (888) 852-2880   [email protected]
  BCN Solutions Express   Customer Support: (800) 768-2852
  Broadview   Technical Support: (800) 276-2384
  Broad Sky Networks   Technical Support: (415) 462-2950   [email protected]
  Bullseye   Customer Support: (877) 638-2855
  Calltower

  Service: (866) 586-4700

  Billing: (415) 869-8940

  Cbeyond

  Billing: (866) 424-5100

  Technical: (866) 424-5100

 [email protected]

 [email protected]

  CenturyLink (Formerly Embarq)   Customer Support: (800) 786-6272
  Cogent   Customer Support: (877) 726-4386

  [email protected]

  [email protected]

  Color Broadband   Customer Support: (866) 678-8647   [email protected]
  Conserto   Customer Support: (877) 752-3400   [email protected]
  Covad (now MegaPath)

  Customer Support: (888) 642-6823
  ADSL and T1: (866) 339-2887
  Voice: (800) 278-7114
  Wireless Support: (866) 282-9044
  DS3: (877) 517-1883

  [email protected]
  [email protected]
  [email protected]
  [email protected]
  [email protected]

  Cox Business   Customer Support: (949) 546-2020
  EarthLink Business   Technical Support: (866) 636-4357   [email protected]
  Easton   Customer Support: (800) 222-8122   [email protected]
  Ernest Communications   Technical Support: (800) 456-8353
  Excel   Technical Support: (800) 308-4653
  FiberLight

  Customer Support: (817) 795-1630
  Customer Support: (817) 846-1153

  Frontier   Technical Support: (800) 239-4430
  Global Crossing   Customer Support: (800) 466-4600   [email protected]
  Granite Telecom   Customer Support: (866) 847-5500   [email protected]
  Host.net   Customer Support: (888) 556-4662
  Integra   Customer Support: (866) 871-1114   [email protected]
  Intelletrace   Customer Support: (800) 618-5877   [email protected]
  ITS Communications

  Repairs: (888) 693-9509
  Billing: (888) 487-0083

  Level 3   Technical Support (877) 453-8353
  Masergy   Customer Support (877) 462-7374   [email protected]
  MegaPath   Technical Support: (800) 455-5546   [email protected]
  NetWolves

  Customer Support:(800) 676-8870
  Technical Support: (888) 638-9658

  01 Communications   Customer Support: (888) 444-1111   [email protected]
  One Communications   Customer Support: (800) 962-2488
  Paetec

  Customer Service: (877) 340-2600
  Technical Support: (800) 967-2233

  [email protected]
  PNG   Customer Support: (800) 860-9495
  Qwest

  Customer Support: (800) 954-1211
  Repair Line/Open Tickets: (800) 603-6000

  Savvis   Customer Support: (888) 638-6771   [email protected]
  SimpleSignal   Customer Support: (303) 242-8616   [email protected]
  SmoothStone   Customer Support: (888) 728-0950   [email protected]
  Speakeasy   Customer Service: (877) 611-6342   [email protected]
  Sprint

  Repair: (800) 877-5045
  Billing: (888) 888-4444
  Customer Service: (800) 927-2199

  Sprint Wireless

  Voice: (800) 278-7114
  Nextel Phone: (800) 639-6111

  TCast   Customer Support: (800) 759-8227   [email protected]
  TelePacific  

  Customer Support: (877) 453-1304
  Technical Support: (877) 487-8349

  Telesphere   Technical Support: (888) 616-6414   [email protected]
  T-Mobile   Customer Support: (877) 453-1304
  Telnes Broadband   Customer Support: (888) 509-5551   [email protected]
  Telwest   Customer Support: (855) 896-7662
  Time Warner Cable   Customer Support: (888) 892-2253
  TW Telecom   Maintenance and Repair: (800) 829-0420   [email protected]
  TMC   Customer Support: (800) 243-6002   [email protected]
  Utility Telephone Services   Customer Support: (877) 965-7800
  Verizon Telecom (GTE)

  Phone Service: (800) 483-2000
  DSL: (888) 649-9500

  Verizon Business (MCI)   Customer Support: (800) 265-2316
  ViaWest   Customer Support:(866) 808-9378
  Windstream   Customer Support: (866) 445-0978
  XCast   Customer Support: (888) 422-3500   [email protected]
  XO   Customer Support: (800) 421-3872