COVID-19 EFFECT CUSTOMERS’ #1 GOAL REMOTE WORKFORCE

COVID-19 has dramatically accelerated companies taking the 1st step in their Digital Business Transformation (DX) journey – enabling a remote workforce. BUT it’s more than simply having a laptop, camera, and high speed internet connection to be fully productive.

DIGITAL BUSINESS TRANSFORMATION CHALLENGE IS CULTURE

Digital Business Transformation (DX) is much more than technology. Actually it can be argued that technology is not the #1 challenge in any company becoming digital – the company culture is the #1 challenge.

DX (Digital Business Transformation) = A+ CX (Customer Experience)

Digital Business Transformation (DX) is a journey that every business in the world must take. But, at the end of the day, what is the #1 desired business outcome? – it’s all about providing an A+ Customer Experience (CX).

DIGITAL BUSINESS TRANSFORMATION = COST OPTIMIZATION

As many customers are taking their 1st steps to become a digital business by enabling a remote workforce they are starting to see the huge potential for cost optimization also.