Voice Products

Audio Conferencing

Audio conferencing allows people in different locations to connect simultaneously, through conventional telephone services. You can choose to host the call with a toll-free number or have invitees dial in on their own dime. There are many flavors of audio conferencing to suit your individual needs. 

Business Lines

Analog Business Lines work great as backup service to T1’s and for smaller locations. Analog lines are preferred for alarms, remote dial-ins to equipment, and some fax machines. They offer the flexibility of flat, measured, or blended monthly service rates along with over 40 custom calling features.

Dynamic IP (also called Integrated or Flex T1)

Dynamic IP fully integrates data, voice, Internet, and VPN (Virtual Private Network) services on a single connection. andwidth is assigned in real-time with a priority given to each phone conversation. This ensures that the quality of voice traffic is not jeopardized by routine data traffic. After a phone call is ended, the bandwidth allocated to that call is returned in real-time for Internet use. This increases the amount of available bandwidth when phones are not being used. This service typically results in cost-savings over paying for separate voice and Internet connections.

Hosted IP Telephony

Hosted IP (Internet Protocol) Telephony offers complete data and voice integration with minimal investment in network upgrades or increased IT support. Since your system is hosted at the provider’s site, there is no need to purchase a PBX. Hosted IP Telephony also offers your organization a wide range of services including Voice Messaging, Auto Attendant, ACD (Automatic Call Distribution), and IP Conferencing. Benefits Include:

  • PBX functionality with enterprise features and Web-based management portals.
  • No finger-pointing between equipment vendor and the carrier – The Hosted IP Provider manages and maintains the IP Telephony system through a VoIP network.
  • Free calling between all IP network-connected company locations-whether they’re across the street or across the country.
  • Easy configuration changes without requiring specialized resources or service calls.

Local Phone Service

Whether you are looking for a voice T1, PRI, VoIP, SIP Trunks or Basic Business Lines, Sagewood Group offers local phone service from the top providers in the US market and abroad.

Long Distance

Sagewood Group offers both dedicated and switched long-distance, wholesale plans, special plans for call centers, bundled minute plans as well as unlimited calling plans. Please ask us which will work best for you, based on your actual call patterns.

International Calling

Whether you place calls to only one county or conduct your business worldwide, there are a variety of plans available to help you control costs. In many cases international calling is best handled as part of an overall telecommunications solution. Let us know where you call, along with usage, and we will find a plan best for you.

Managed Fraud Protection

Beyond your organization’s data, you also need to ensure the security of your voice network. Hackers can remotely circumvent your PBX (Private Branch Exchange) security and re-originate international calls, resulting in thousands of dollars in fraudulent charges. Managed Fraud Protection safeguards your organization from charges associated with remote international toll fraud. All circuits are constantly monitored for fraudulent traffic activity.

For a further level of protection, Managed Fraud Protection also allows you to create a blocking profile on a per location basis; ensuring calls are not made to any disallowed countries.

PRI (ISDN) T1

PRI ISDN service utilizes 23 channels of a T1’s 24 channels for inbound and outbound calling. The 24th-or ‘D’ channel-is used for signaling information and call control, offering more efficient out-of-band signaling. PRI service also allows you to:

  • Dial calls faster.
  • Receive caller ID telephone numbers on every call.
  • Transfer inbound calls to another location instead of tying up voice channels on the PRI service at your location.

SIP (Session Initiation Protocol) Trunk

A SIP connection is a VoIP service offered by many Internet telephony service providers. It connects a company’s IP PBX to the public switched network via the Internet. SIP trunks provide up to  48 concurrent calls on a single 1.5 Mbps circuit.  Traditional PRI’s provide only 23 calls using the same circuit. Other advantages include free site-to-site calling between dynamic IP locations, easy scalability, and cost savings.

T1

Local DOD Trunks
DOD (Direct Outward Dial) Trunks carry outbound calls from your PBX (Private Branch Exchange) to anywhere in the world. They can also carry outgoing long distance calls to the Interexchange carrier of your choice.  

Local DID Trunks
DID (Direct Inward Dial) Trunks carry incoming calls directly to your PBX for routing to their intended recipient. Individual numbers for each user’s telephone eliminate the need for switchboard or receptionist intervention.  

Two-Way Trunks (also called Super Trunks by AT&T)
Digital Two-Way Trunks carry both outgoing and incoming calls, giving you the ability to combine trunk groups for maximum network efficiency. Incoming calls can terminate either at a switchboard operator’s console, or go directly to individual extensions.

PRI ISDN – Primary Rate Interface Integrated Services Digital Network
PRI ISDN service utilizes 23 channels of a T-1’s 24 channels for inbound and outbound calling. The 24th-or ‘D’ channel-is used for signaling information and call control, offering more efficient out-of-band signaling. 

VoIP (Voice over Internet Protocol)

Voice over Internet Protocol, is basically the transmission of voice traffic over IP-based networks. VoIP services are reliable, scalable and flexible.They are also feature-rich. With VoIP services, you can get numbers in other area codes.  For smaller companies, a hosted VoIP solution is probably most cost-effective as there is no PBX to buy. IP-PBX and SIP Trunking services are common choices for medium or large-sized businesses. 

Web Conferencing

Travel is expensive. Web Conferencing brings people from multiple locations together to share information in an interactive environment with other users over the Internet. Web Conferencing is an online tool that enhances Audio Conferencing services. Participants access the online portion of the presentation through a designated Web portal. This enables easy sharing of PowerPoint presentations or other desktop applications with the other conference participants.