we believe every business in the world must become digital or risk falling behind

the basics on digital business transformation

We believe that it’s not a matter of if but when a business will transform digitally! Our purpose is to provide thought leadership and expert guidance for this top business priority.

Digital Business Transformation (DX) is a dramatic shift in the way businesses will conduct their day to day operations. The focus will be driving towards desired business outcomes. We often say, “Begin With The End In Mind”, the end defined as an A+ Customer Experience (CX). DX requires C-Level executive buy-in, defining desired business outcomes, leveraging cloud technologies, mapping operational processes, guiding cultural shift through education/training, and finally, expert resources to complete the transformation and maintain the desired outcomes.

Only a few short years ago Amazon, Uber and Netflix were unknowns – today they are household names dominating their respective industries. Why? They are running digital businesses that deliver A+ CX.

Delivering World-Class Customer Experience Is At The Center Of Being A Digital Business

Do all your employees, customers, vendors, partners, prospects and remote staff have the technology, training and processes to be as effective and productive as possible and deliver and enjoy A+ customer experience?

What our Clients say

“Amy provides a service to owners that use tele communications and credit card processors. She has a deep and detailed knowledge and has saved owners a great deal of money. What a great investment it is to employ Sagewood. I highly recommend her.” Scott Brundage General Manager Nickleodeon Suites Resort

“I hired Amy Cline in 1999 to work with us at PAETEC. She was fresh out of college with a ton of confidence and an extraordinary attitude. She had limited Sales experience and no Telecom background, neither of which held her back for a moment. Over the 5 years we worked together I watched Ms Cline grow into one of the leading Sales Professionals in the Region. Her fierce convictions, undaunted work ethic, and her passion for Customer Service/Experience landed Amy several key accounts that were instrumental in the Region’s success. As time went on, Amy moved into other roles within PAETEC where she continued to succeed. After several years with the company, Amy went out on her own and started her Telecommunication Agency where she continues to excel month in and month out. I could not recommend anyone more highly than Amy to assist an organization with their voice and data services. If she were ever to re-enter the corporate world she would be an asset to the company lucky enough to hire her.” Mark Szotkowski Chief Strategy Officer, RapidScale, Inc

“Amy has worked with me on many occasions. I have brought her into my customer base and that requires trust which over the years she has earned. Thanks Amy for you business and friendship.” Paul Harner Owner, PhoneAll Inc

“Amy has been a real help to our growing call center. Telephone service is mission critical – and Sagewood has been a key partner for us – getting us set up with a reliable vendor. Top-notch technical support and service. Appreciate the single point of contact – which has simplified our telephone and data setup.” Shawn Cøady The world of Information Systems in a single-serving package

“Amy is a strong sales professional who works hard to ensure she provides the best possible solutions for her clients. She is enjoyable to work with and conducts herself to the highest standards in all of our meetings. Amy is a valued channel partner and her honest feedback and desire to provide that feedback for improving processes is truly appreciated.” Dustin A Young, MBA Channel Director Western US and Hybrid IT Strategist at TierPoint