Case Study #2

Healthcare

About the Client

The customer is a dental practice management company with over 40 locations across the United States in Florida, Virginia, Arizona and California. The company acquires, develops, renovates, consolidates, and partners with dental practices through its integrated dental care delivery systems. The company, with 250+ employees, had most of its business relying on its ERP/medical applications running on an MSP (managed service provider) based in a single data center. When the company acquires new practices, it had to add the new office into the current email and back-office environment.

01 Pain Points

The MSP could not handle the growth from an infrastructure and policy perspective to go along with the numerous outages based on policies and limitations within the current environment. Since the organization was expanding across the US, the dental practice needed a uniform infrastructure and policies for future growth with a limited IT staff. The dental practice management company wanted a dynamic solution that could expand and deploy quickly and wanted to know what the OpEx would be every time a new office was added.

02 Opportunity

The customer's needs were first identified. The dental practice management company wanted a dynamic solution that could expand and deploy quickly. The client also wanted to know what the OpEx would be every time a new office was added. The environment was evaluated, and a roadmap was created towards a unified infrastructure built for future expansion.

03 Solution

The Cloud Provider presented the customer with a solution to address their pain points. After evaluating, The Cloud Provider compartmentalized the infrastructure into five parts: email, IaaS, failover, virtual desktops, and policies/procedures. The Cloud Provider upgraded the client’s email to CloudMail (Exchange 2013 and put in a migration plan for the 250+ employees. After the email migration, the cloud provider mapped a plan for a migration of the infrastructure to CloudServer with CloudDesktop (virtual desktops). The Cloud Provider then worked with the client’s IT team to identify which applications and servers needed high availability for CloudRecovery with Failover and built out a replication environment in a secondary data center. Once that was stood up, The Cloud Provider helped build out new policies and procedures to use going forward so any future acquisitions would go smooth. The client can now take advantage of a scalable environment for future acquisitions and a stable environment with failover. The IT team knows the exact cost of each new employee coming on board and is able to make quicker decisions.

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